Money-Back Guarantee Print

We provide a 30-day money-back guarantee for first-time orders of Shared Hosting and VPS services. If you decide to cancel within 30 calendar days from the initial service activation date, we will refund the payment minus payment system fees and other actual expenses under these terms.

1. Services Covered by the Guarantee

• Shared Hosting.
• Virtual Private Servers (VPS).

2. Services Not Covered by the Guarantee

• Domain registration and renewal.
• SSL certificates, software licenses, paid add-ons, and other third-party services.
• One-time work/services (e.g., administration, setup, migration) if already performed.
• Services explicitly marked as non-refundable in the plan/order description.

3. Refund Eligibility Conditions

• The refund is available only for the first order of the relevant service in the customer account.
• The request must be submitted within 30 calendar days from the initial service activation date.
• No refund is provided in case of violation of service usage rules, anti-spam/abuse policies, or applicable law.
• If a service was purchased under a promotion with bonuses/discounts, a recalculation is made based on actual pricing and applied benefits are deducted.
• If a discounted domain was provided with the promotional order, the domain cost (or registration/renewal cost) is deducted from the refund amount.

4. Payment and Refund Methods

We accept payments via:

• bank cards (Visa/Mastercard),
• PayPal,
• Stripe Dynamic Payments.

Refunds are issued to the same payment method and payment details used for the original transaction, subject to the technical and regulatory capabilities of the payment provider.

5. Refund Processing Time

• Requests are reviewed and processed within up to 10 business days after refund eligibility is confirmed.
• After the refund is sent, settlement time depends on the bank/payment system and usually takes 3 to 15 banking days.

6. Fees and Deductions

• Refunds are issued minus payment system/bank fees and other actual transaction costs.
• Currency conversion may involve additional exchange differences and bank charges outside our control.

7. How to Request a Refund

• Create a support ticket from your client area.
• Provide the service ID, payment date, amount, and payment method (card/PayPal/Stripe Dynamic Payments).
• If required, attach payment confirmation (receipt, transaction ID).

Important: initiating a chargeback/payment dispute before support review may result in temporary service suspension until verification is completed.