By creating an account, placing an order, and/or using any services of Ramen Domains and Hosting, you confirm acceptance of this Agreement, the Service Level Agreement (SLA), and the Refund Policy.
This Agreement may be provided in English, Polish, Ukrainian, and Russian for customer convenience.
| Version | Effective Date | Summary of Material Changes |
|---|---|---|
| 1.0 | 2024-12-22 | Initial publication version. |
| 1.1 | 2026-04-05 | Consolidated structure, SLA alignment for backups, compliance notice-and-cure procedure, and document hierarchy clarification. |
1.1. "Company", "we", "us", "our" means RamenDomains and Hosting, organized under the laws of Poland (NIP: 5811983909, REGON: 540968002), including successors and assigns.
1.2. "Services" means hosting, VPS, domain-related and other services offered by the Company from time to time.
1.3. "Customer", "you" means the individual or legal entity ordering and/or using the Services.
1.4. "Ticket System" means the official support channel in the client area used for legal, technical, and abuse-related notifications.
1.5. "SLA" means the published Service Level Agreement available at https://ramendomains.name/sla.php.
2.1. This Agreement becomes binding when you complete registration and submit an order through the billing system with acceptance of the terms checkbox.
2.2. Continued use of Services after activation also constitutes acceptance of this Agreement and its valid updates.
3.1. Services are provided for the selected billing period and renew according to your active billing cycle unless canceled.
3.2. Either party may terminate Services in accordance with this Agreement and the billing terms in the client area.
3.3. Non-payment, chargeback, fraud, or material breach may result in suspension or termination under Section 10.
5.1. Fees are published on the website and/or in the client area at order time.
5.2. Services are billed in advance for the selected period.
5.3. Non-refundable service categories and refund conditions are governed by the Refund Policy.
6.1. The Company may modify this Agreement and/or Service descriptions by publishing an updated version on the website.
6.2. Unless a different period is required by law or stated in the update notice, changes become effective 10 calendar days after publication.
6.3. Continued use of Services after the effective date means acceptance of the updated terms.
7.1. This Agreement is the primary contract document.
7.2. SLA regulates service quality metrics, incident handling targets, and service credits only.
7.3. Refund Policy regulates refunds and non-refundable categories only.
7.4. In case of conflict: mandatory law prevails first, then this Agreement, then SLA/Refund Policy within their defined scope.
8.1. The Company processes personal data in compliance with applicable Polish and EU law, including GDPR where applicable.
8.2. Customer is responsible for lawful processing of data hosted in the Customer's account.
9.1. Customer is solely responsible for content, software, and activity in the account.
9.2. The Company may investigate abuse reports and legal complaints received from rights holders, authorities, or affected third parties.
10.1. For DMCA-like complaints and similar non-emergency abuse reports, the Company sends a warning via the Ticket System and provides up to 48 hours to cure the violation.
10.2. If the violation is not cured within the provided period, the Company may suspend relevant services partially or fully.
10.3. Immediate suspension without cure period may be applied where rapid action is reasonably required, including phishing, scam/fraud operations, pornography involving prohibited content, malware distribution, active attacks, or other severe legal/security threats.
10.4. Even in suspension state, the Customer is guaranteed a remediation path through the Ticket System and is granted FTP/SSH access necessary to fix violations and remove prohibited content, where technically and legally possible.
11.1. During suspension, some or all service functions may be unavailable.
11.2. Upon termination, data may be deleted after retention periods defined by internal policy and/or law.
11.3. For Shared Hosting, after account expiry Customer data is retained for up to 30 days, during which data may be restored upon payment renewal or upon Customer request for data retrieval.
11.4. After that period, the account is deleted. After account deletion, residual data may be retained for up to an additional 30 days without any guarantee of preservation; restoration is possible only where technically feasible.
11.5. Customer should keep independent backups where business continuity requires shorter RPO/RTO than provided by service scope.
12.1. Services are provided on an "as is" and "as available" basis, except where warranties are mandatory by applicable law.
12.2. The Company does not guarantee uninterrupted or error-free operation.
13.1. To the maximum extent permitted by law, Company's aggregate liability for claims arising from Services shall not exceed the service fees paid by Customer for the affected service during the six months preceding the event giving rise to liability.
13.2. The Company is not liable for indirect, incidental, special, punitive, or consequential damages, except where such exclusion is prohibited by law.
14.1. The Company is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, strikes, major power/network outages, and government actions.
15.1. This Agreement is governed by the laws of Poland.
15.2. Parties shall first attempt to resolve disputes through good-faith negotiations via the Ticket System and formal notices.
15.3. If unresolved, disputes shall be submitted to competent courts in Poland, unless mandatory consumer law provides otherwise.
16.1. If any provision is held invalid, the remaining provisions remain in full force.
16.2. This Agreement supersedes prior terms on the same subject matter published by the Company.
16.3. The current version of this Agreement is published at https://ramendomains.name/license-agreement.php.
17.1. The Company may publish this Agreement in multiple language versions, including English, Polish, Ukrainian, and Russian.
17.2. In case of any discrepancy, inconsistency, or difference of interpretation between language versions, the English version shall prevail and be controlling.
17.3. The Customer may request clarification of legal clauses through the Ticket System before placing an order.
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